Shipping Policy

Last updated: July 16, 2026

Thank you for shopping with LHY Audio. This Shipping Policy explains our order processing times, estimated delivery times, international shipping arrangements, and the allocation of duties, taxes, and other delivery-related charges.

1. Order Processing

In-stock orders are normally processed within 1–3 business days after the order is placed and payment is confirmed.

Business days exclude Saturdays, Sundays, and public holidays observed at our fulfillment location.

Pre-order items, made-to-order products, customized products, or temporarily out-of-stock items may require additional processing time. Where applicable, the estimated processing or shipping date will be stated on the product page, in the order confirmation, or communicated to the customer separately.

During product launches, promotional periods, public holidays, or periods of unusually high order volume, processing may take longer than usual. We will contact you if a significant delay is expected.

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

2. Order Changes and Shipping Address

Please review your shipping address, recipient name, telephone number, email address, voltage selection, product configuration, and other order details carefully before completing your purchase.

Requests to change or cancel an order must be submitted before the order is shipped. We will try to accommodate such requests, but changes or cancellations cannot be guaranteed once processing has started.

After a parcel has been handed over to the carrier, we may be unable to change the delivery address. Any address-correction, rerouting, redelivery, or return charges resulting from incorrect or incomplete information may be the responsibility of the customer.

LHY Audio is not responsible for delivery delays or additional charges caused by inaccurate, incomplete, or outdated recipient information supplied by the customer.

3. Shipping Destinations

LHY Audio ships to most countries and regions worldwide.

However, shipping availability may be limited by:

• Carrier service coverage;
• Customs or import restrictions;
• Trade or sanctions regulations;
• Remote-area limitations;
• Restrictions applicable to particular products or destinations;
• Local requirements concerning the recipient, importer, tax number, or import permit.

Available shipping services and applicable shipping charges are normally shown at checkout.

Free-shipping eligibility, where available, is determined by the destination, order value, product type, and the shipping terms displayed at checkout.

If we cannot ship an order to the address provided, we will contact the customer before shipment to discuss an alternative arrangement or cancellation.

4. Shipping Methods

We may use DHL, UPS, FedEx, postal services, local delivery partners, specialist cross-border logistics providers, or another suitable carrier, depending on the destination and the contents of the order.

The carrier shown in the order confirmation may refer to the final-delivery carrier rather than every logistics provider involved in the shipment.

LHY Audio reserves the right to select or change the carrier when reasonably necessary to improve delivery, customs clearance, service availability, or shipment security.

5. Estimated Delivery Time

Delivery normally takes approximately 7–15 business days after dispatch, depending on the destination and shipping service.

The stated delivery period is an estimate rather than a guaranteed delivery date. Delivery may take longer because of circumstances including:

• Customs inspections or clearance delays;
• Carrier delays;
• Flight or transportation disruptions;
• Public holidays;
• Severe weather or natural events;
• Remote-area delivery;
• Incorrect or incomplete recipient information;
• Requests for additional customs documents;
• Import restrictions or local regulatory requirements;
• Events outside the reasonable control of LHY Audio.

Processing time and delivery time are separate. The estimated delivery period begins when the order has been dispatched, not when the order is placed.

6. Tracking Information

Tracking information will normally be provided by email after shipment.

Because some orders travel through multiple international logistics networks, tracking information may not update immediately or may temporarily stop updating while the parcel is:

• In international transit;
• Awaiting customs clearance;
• Being transferred between carriers;
• Waiting to enter the destination country or region.

A temporary lack of tracking updates does not necessarily mean the parcel has been lost.

For assistance with tracking, please contact us at qi@lhy-audio.com and include your order number.

7. Duty-Paid Shipping

For destinations and orders that qualify for our duty-paid shipping service, LHY Audio arranges the shipment so that the standard import charges covered by this section are paid by LHY Audio or our appointed logistics provider.

Unless otherwise stated at checkout, on the product page, or in the order confirmation, covered import charges generally include:

• Standard customs import duties;
• Import VAT, GST, HST, PST, or similar consumption taxes assessed during import clearance;
• Standard customs-clearance or brokerage fees charged by our appointed carrier as part of the normal import process.

These costs may be included in the product price or shipping charge and might not appear as separate line items at checkout.

LHY Audio will provide commercially accurate product descriptions, customs classifications, country-of-origin information, and declared values as required by applicable law.

Whether duty-paid shipping is available depends on the destination, product, carrier, and logistics route. If duty-paid shipping is unavailable for a particular order, we will either:

1. Clearly indicate at checkout or in the order confirmation that import charges are payable by the recipient; or
2. Contact the customer before shipment to explain the available arrangement.

8. Difference Between Import Charges and Local Sales Taxes

Our duty-paid shipping coverage applies to qualifying import duties and import taxes assessed during the customs-clearance process.

It does not automatically cover every tax that may apply to the purchase or use of a product in the customer’s location.

Unless collected by LHY Audio at checkout or paid through our appointed carrier during import clearance, the following may remain the customer’s responsibility:

• U.S. state or local sales tax;
• U.S. state or local use tax;
• Canadian provincial or territorial sales taxes not collected during import;
• Taxes that the customer is required to self-assess, report, or pay directly to a local tax authority;
• Business-use, resale, registration, environmental, recycling, or similar locally imposed taxes or fees.

Where applicable law requires LHY Audio to collect and remit a local sales or consumption tax, the tax may be calculated and collected at checkout.

The absence of a separate tax line at checkout does not necessarily mean that no local tax obligation exists. Customers are responsible for complying with any tax-reporting or payment obligations imposed directly on them by their local jurisdiction.

For orders shipped to the United States or Canada, any state, local, provincial, territorial, sales, use, or consumption tax that is neither:

• Collected by LHY Audio at checkout; nor
• Assessed and paid through the normal import-clearance process,

remains the responsibility of the customer, except where applicable law requires LHY Audio to collect or remit that tax.

9. Duty and Tax Estimates

Any duty or tax calculation used by LHY Audio or our logistics provider is based on information available at the time of shipment, including:

• Product classification;
• Declared customs value;
• Country or region of origin;
• Destination;
• Applicable tariff rates;
• Current customs and tax regulations.

For duty-paid orders, if the actual covered import charges are moderately higher than our original estimate, LHY Audio will normally absorb the difference.

Because duty-paid shipping is provided as an inclusive shipping service rather than as a customer-held tax deposit, no refund or credit will normally be issued merely because the final import charge is lower than the internal estimate used to price the service, unless:

• A specific tax or duty amount was separately charged to the customer;
• Applicable law requires a refund; or
• LHY Audio agrees otherwise in writing.

Significant and unexpected changes in tariffs, customs rules, trade measures, or import restrictions may require us to contact the customer before shipment.

10. Customs Payment Requests

For an order confirmed as duty-paid, most customers should not be required to pay standard import duties or import taxes upon delivery.

However, customs authorities or carriers may occasionally send a payment request because of a processing issue, classification review, documentation request, or system error.

If you receive a request to pay an import charge that you believe should be covered by our duty-paid service:

1. Do not immediately refuse or abandon the parcel;
2. Contact LHY Audio as soon as possible;
3. Send us the official customs notice, carrier invoice, payment request, and your order number;
4. Wait for our instructions whenever the carrier’s deadline allows.

After verification, LHY Audio may arrange direct payment or reimburse charges that are confirmed to fall within the duty-paid coverage described in this policy.

Reimbursement requires an official invoice or receipt and does not apply to charges excluded under this policy.

Taxes that must be reported or paid directly by the customer to a local tax authority are not considered carrier-collected import charges and are not eligible for reimbursement unless LHY Audio is legally responsible for collecting them.

11. Charges Not Covered

Unless otherwise agreed in writing, our duty-paid shipping service does not cover:

• Storage or warehouse charges caused by delayed customer response;
• Redelivery, rerouting, or address-correction charges;
• Remote-area or exceptional-area surcharges not included at checkout;
• Special inspection, testing, certification, registration, or permit fees;
• Environmental, recycling, disposal, or product-registration fees;
• Fees charged by a customs broker selected by the customer;
• Commercial import licensing or importer-registration expenses;
• Penalties, fines, or interest imposed by customs or tax authorities;
• Costs resulting from false, inaccurate, or incomplete information supplied by the customer;
• Costs caused by failure to provide requested identification, tax numbers, importer details, or customs documents;
• Charges caused by refusal to cooperate with reasonable customs-clearance requirements;
• Local sales, use, provincial, territorial, or similar taxes that are not collected at checkout or during import clearance.

If an exceptional surcharge becomes known before shipment, we will normally contact the customer before proceeding.

12. Customs-Clearance Cooperation

Depending on the destination and carrier, the recipient may be required to provide information or documents for customs clearance, including:

• Full legal name;
• Telephone number;
• Email address;
• Identification details;
• Tax number;
• Importer number;
• Proof of purchase;
• Confirmation of the intended use of the product;
• Other information legally requested by the customs authority or carrier.

The customer must provide accurate information within a reasonable time.

LHY Audio is not responsible for delays, storage charges, returns, confiscation, or other costs resulting from the customer’s failure to provide legally required information or cooperate with customs clearance.

We will not intentionally declare false product information or an unlawful customs value at a customer’s request.

13. Remote Areas and Additional Delivery Charges

Certain addresses may be classified as remote or extended-service areas by the carrier.

Where possible, remote-area charges will be included in the shipping price shown at checkout. If a significant additional charge is identified after the order has been placed, we will contact the customer before shipment.

The customer may choose to:

• Pay the additional charge;
• Provide an alternative deliverable address; or
• Cancel the order for a refund before shipment.

14. Failed Delivery, Refused and Unclaimed Shipments

The customer is responsible for monitoring the tracking information and making reasonable arrangements to receive the parcel.

A shipment may be returned, stored, abandoned, or destroyed if:

• Delivery is repeatedly unsuccessful;
• The address or telephone number is incorrect;
• The recipient cannot be contacted;
• The recipient refuses the parcel;
• The recipient fails to provide required customs information;
• The recipient fails to collect the parcel within the carrier’s stated period.

Unless the refusal or failed delivery was caused by an error made by LHY Audio or by a verified import charge covered under our duty-paid service, the shipment may be treated as a customer-initiated return.

Where permitted by applicable law, the following actual costs may be deducted from any refund:

• Original outbound shipping;
• Return shipping;
• Storage;
• Address correction;
• Customs charges;
• Brokerage;
• Handling;
• Duties and taxes that are not recoverable by LHY Audio.

If the parcel is abandoned or destroyed because the customer did not cooperate with delivery or customs clearance, a refund may not be available to the extent permitted by applicable law.

This section does not limit any mandatory consumer rights that cannot legally be excluded.

15. Lost Packages

A parcel is not considered lost solely because tracking has not updated for several days.

If the tracking has not updated for an unusually long period or the carrier confirms that the parcel may be lost, please contact us at qi@lhy-audio.com.

We will open an investigation with the carrier. Depending on the investigation result and applicable law, LHY Audio may provide:

• A replacement shipment;
• A refund;
• Another reasonable resolution agreed with the customer.

Carrier investigations may require additional time, and a replacement or refund may not be issued before the carrier has completed the investigation unless required by applicable law.

16. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

• Check the delivery address in your order;
• Check with household members, reception staff, neighbors, or building management;
• Check any safe place or parcel locker used by the carrier;
• Contact the local carrier;
• Notify LHY Audio promptly.

We will assist with a carrier investigation where appropriate, but we cannot guarantee reimbursement when the carrier provides valid proof of delivery to the address supplied by the customer.

17. Damaged Packages or Missing Items

Please inspect the parcel and products as soon as possible after delivery.

If the package arrives damaged, opened, or with items missing, contact us promptly and preferably within 7 calendar days of delivery.

Please provide:

• Your order number;
• Photographs of the outer shipping carton;
• Photographs of the shipping label;
• Photographs of the internal packaging;
• Photographs or video showing the damage or missing contents;
• Any damage report or notice supplied by the carrier.

Please retain all packaging materials until the claim has been resolved, as the carrier may require inspection.

Reporting within seven days helps us submit a carrier claim but does not reduce any mandatory legal rights available to the customer.

18. Delays Outside Our Control

LHY Audio is not responsible for delays caused by events outside our reasonable control, including customs actions, carrier disruptions, industrial disputes, natural disasters, severe weather, war, civil disturbance, government action, public-health emergencies, transportation shortages, or interruptions to international logistics.

Where such an event occurs, we will make reasonable efforts to provide available updates and find a practical solution.

19. Policy Changes

LHY Audio may update this Shipping Policy to reflect changes in our logistics arrangements, carrier services, customs procedures, tax rules, or applicable laws.

The version applicable to an order will generally be the version published when the order was placed, unless a change is required by law or is more favorable to the customer.

20. Contact Us

For shipping, tracking, customs, duty, or tax questions, please contact:

Email: qi@lhy-audio.com

Please include your order number and any relevant tracking or customs documents so that we can assist you efficiently.